The World Science U Support team is here to make sure you have everything you need to get the most out of your educational experience. All users can access the course content on the World Science U platform for free. Registered users can enjoy additional benefits at no extra cost, including the ability to contribute to discussions, track course progress, earn a certificate of completion, and more.

 

ACCOUNT ISSUES

HOW DO I CHANGE MY PASSWORD?

Once you’ve logged in to the platform, locate your name on the top toolbar and then select My Profile from the drop-down arrow. Then, click the Change Password button.Enter your Current Password, New Password, and Confirm Password, and then select Submit.

 

HOW DO I RETRIEVE A FORGOTTEN PASSWORD?

To retrieve a lost password, go to www.worldscienceu.com/login and click on “Forgot Password.” You will be prompted to enter the email address that you registered with, and you will then be sent a link to reset your password.

 

TECHNICAL ISSUES

I’M HAVING PROBLEMS WITH THE SITE. WHAT SHOULD I DO?

First, make sure you’re using the latest version of one of the major browsers supporting the digital platform. World Science U supports Chrome (preferred), Firefox, or Safari. If you are, try logging out of your World Science U account and clearing your browser’s cookies and cache before logging back in. If that doesn’t work, send an email to wsu@worldsciencefestival.com.

 

IS ANY SPECIAL SOFTWARE REQUIRED?

Please make sure you have the latest version of Adobe® Flash® installed. We utilize some widgets that may require additional features, such as LaTeX for math equations. Note that mobile devices, including iPad, are currently not supported by the Wolfram CDF player, so Demonstrations must be viewed from desktop or laptop computers.

 

CAN I ACCESS THE PLATFORM USING A MOBILE DEVICE?

The platform has been optimized for mobile and tablets. A strong internet connection is highly recommended for the best experience viewing videos or participating in live sessions.

 

 

COURSES

WHO CAN TAKE A COURSE?

Anyone. World Science U is designed to be a uniquely immersive educational experience for everyone, from the merely curious, to high school and university students, to life-long learners.

 

WHAT ARE COURSES?

Courses typically are short but rich explorations of a wide range of topics, from cosmology, to unified theories, to mathematics, that can typically be completed in less than a week. They include video lectures, interactive demonstrations, exercises, discussions, custom animations, virtual office hours and live sessions.

 

ARE THERE ANY COURSE PREREQUISITES?

Most courses require no formal training and are suitable for everyone from high school students to lifelong learners.

 

HOW DO I NAVIGATE THROUGH A COURSE?

There are two ways to navigate through a course: Module mode and Timeline mode. In Module mode, click on any blue module box to reveal the contents of that module—typically involving VIDEO, EXERCISE, PROBLEM, DEMONSTRATIONS, DISCUSSION, SUMMARY, OFFICE HOURS, and REVIEW. Clicking on any one of these elements will take you to that element in the course. Use the left and right arrows to navigate from one element in the module to another. In Timeline mode, a chronological visualization appears at the bottom of the browser window, showing progress through a course. Click on an element in the timeline to move forward or backward.

 

CAN I TAKE MORE THAN ONE COURSE AS A TIME?

Yes.

 

DO I HAVE TO TAKE THE COURSE IN CHRONOLOGICAL ORDER?

While we recommend that you take the course in order, you can skip through the course elements in any order.

 

WILL I GET A CERTIFICATE WHEN I FINISH A COURSE?

Only registered users are eligible to earn certificates as we must be able to track your progress. To receive a Certificate of Completion from World Science U you must engage with all the elements (videos, exercises, problems, demonstrations, discussions, summary, office hours, and review) offered in a course and be certain to click all the MARK COMPLETE buttons. Note that only the discussion elements do not contain a MARK COMPLETE button and are recorded as complete upon visiting the page.

 

WHAT HAPPENS IF I HAVE TO QUIT THE COURSE? WILL I BE ABLE TO TAKE THE SAME OR ANOTHER COURSE IN THE FUTURE?

There’s currently no time limit on World Science U courses. You can return at any time to continue your previous coursework or to take another course.

 

WILL I GET UNIVERSITY CREDIT FOR COMPLETING A COURSE?

No, World Science U does not currently offer university credits for completing a course.

 

HOW CAN I BE NOTIFIED WHEN NEW COURSES ARE AVAILABLE?

New courses will be added on a regular basis. To automatically learn about new course offerings, sign-up for our newsletter and/or follow us on social media. New courses also will be promoted on the World Science U homepage within the NEW/FEATURED COURSES section.

 

GOT A QUESTION THAT WASN’T ANSWERED ABOVE?

No problem—just email us at wsu@worldsciencefestival.com and we’ll answer your question as soon as we can.